The 12-month limited warranty for Dwinguler playmats covers manufacturing defects only. This warranty is only applicable to Dwinguler playmats bought in Malaysia from Quinton Baby Malaysia or authorized retailers.

The local authorized distributor in the country of purchase recognizes the playmat warranty conditions coverage only for the first user and their children. For purchases in Malaysia, the user must register their product at www.quintonbaby.com.my/warrantyregistor within 30 days to be eligible for warranty from January 1, 2020, onward.

This warranty does not cover normal wear and tear such as natural fading of colours, accidents, incorrect or inappropriate usage not following the manual, casualties, cosmetic issues such as fading or scratches from normal wear, dissatisfaction with functionality, features, or aesthetics, or repairs by a third party. The only remedy under this warranty is to replace the defective part. Quinton does not refund or exchange items damaged from misuse, abuse, normal wear, or incorrect assembly.

Quinton Baby (M) Sdn Bhd, as the local authorized sole distributor, will do the final validation on the product upon warranty claim request. The original valid invoice must be presented to assure product authenticity.

The stated warranty periods are valid only for new stock. We reserve the right to vary the warranty coverage for purchases of floor display units, open units, or those received through lucky draws.

We reserve the right to impose service charges for products outside the warranty. We also reserve the right to decline service for obsolete, unserviceable, or irreplaceable products. Products must be collected within three months from notification.

We reserve the right to vary, modify, or change these terms and conditions due to changes in service availability, products, or spare parts, or for compliance with applicable policies, rules, and regulations.

Upon a valid claim, return your product to our Customer Service Center at PT 11, Jalan Mahsan, Taman Industri Mahsan, 72100 Bahau, Negeri Sembilan, Malaysia. Operating hours: 9:00 am to 6:00 pm (Monday to Saturday, except public holidays).

Shipping of the product is the owner’s responsibility and at the owner’s cost.