We deliver orders within 2-5 working days. Once you place your order, we cannot make changes. We will send you an email confirmation and tracking information once we dispatch your order from our warehouse.

For international shipping inquiries, contact us at sales@quintonbaby.com.my to get specific details on shipping times.

Delivery Locations: We do not deliver to P.O. boxes or hotels. Provide a valid delivery address to ensure successful delivery. You will also need to cover any applicable tax fees.

Signature Requirement: You must sign for all deliveries, regardless of any waivers with the shipping company. The person listed on the invoice must sign for receipt. We deliver only on weekdays (Monday to Friday).

West Malaysia: Enjoy free shipping on all orders.
East Malaysia: Benefit from low-cost shipping with our designated courier.

We are not liable for any damage or loss that occurs during shipping. Shipping is restricted to addresses within Malaysia.

Courier Control: After we hand your parcel to the courier, we cannot control the delivery process. Expect possible delays due to bad weather, festive seasons, or courier issues.

Failed Delivery: If the courier cannot deliver your parcel, they will contact you to arrange a second delivery attempt or leave a notice for self-pickup. If the courier fails to deliver after two attempts, they will return the parcel to us. You can collect it from our warehouse, but you will incur an additional delivery fee for a new delivery attempt.

Tracking and Issues: Track your parcel using the tracking number provided in your confirmation email. If you encounter issues with tracking or if the parcel is misplaced, contact us immediately for assistance.

thank you for trusting us in the Shipping and Delivery Policy